LunarPages Technical Support

The quality of technical support is one area often overlooked by those shopping for a new web host. This is unfortunate, as the ability to obtain prompt, accurate technical support is tremendously important and can mean the difference between a satisfying hosting experience and one where you are constantly struggling to make things work as expected. Thankfully, Lunarpages provide many methods to obtain technical support.

Firstly, Lunarpages have phone support lines available during their business hours, Monday-Friday 7:00AM - 12:00 Midnight PST, Saturday - Sunday 8:00AM - 5:00PM. They also maintain a 24 hour 'Network Status' hotline.

You can lodge a support ticket outside of these hours by using their excellent online system, besides providing the mechanism to lodge support tickets, the online system also has a very complete FAQ / knowledge base and dozens of useful animated Flash based tutorials.

Lunarpages also maintains a very active discussion forum, frequented by many friendly, knowledgeable customers and Lunarpages staff. Often, a quick search of previous forum threads can turn up the answer to your question, without even having to make a post.

Overall we rate the technical support provided by Lunarpages as very good to excellent. We would have liked the phone support lines to be available 24/7, but, in our opinion, the other avenues of support that are available more than make up for this 'business hours only' policy.

LunarPages Reliability

On their web site, Lunarpages state that they experience a 99.9% uptime on all servers and network equipment over any 12 month period. While we often see this type of boast on web hosting providers' web sites, we are happy to report that this particular boast was somewhat confirmed by our own experience.

Our Lunarpages test site was monitored for a 3 month period and during this time we detected absolutely no down-time. While we obviously can not guarantee that you will experience similar 100% uptime with your own Lunarpages hosted site, their infrastructure does appear to be extremely robust and reliable.

LunarPages Control Panel

Lunarpages supplies a customised version of the industry standard cPanel for administration of your account. The Lunarpages implementation of cPanel consists of all the functions we've come to expect from cPanel, including a web-based file manager, domain and email configuration and access to full traffic statistics for your domains.

Overall, if you are coming from another cPanel based host, you should have no problems using the Lunarpages administration panel.

Lunarpages Bio

Lunarpages was established in California during the late 1990's and has quickly built an enviable reputation for providing top quality web hosting services at affordable prices.

These days, Lunarpages boasts an impressive 1500 servers, housed in 2 modern data centers, featuring full UPS protection and backup power generation. The data centers are monitored 24 hours a day, 7 days a week by trained specialists. Data center connectivity is provided by a 2000Mbit fiber-optic network, connected directly to over 100 upstream carriers.

LunarPages Hosting User Feedback 5

I have had sites with LunarPages since 2002 and have never had any issues. When I was desperate for tech support, they were extremely helpful. I am a computer professional, but occasionally make mistakes. I certainly wouldn't blame LunarPages for my mistakes and my lack of knowledge. There is a ton of knowledge on their forums and the tutorials can help the newbie with most tasks. I think too many people just like to complain instead of looking for a solution and want their hand held. One of my sites is a non-profit organization and we count on our website for about 1/2 of our income. Our customers have never complained that their purchases couldn't be processed, and believe me I would hear about it. This past month they moved my servers and consistently gave me updates so I knew what to expect. I have never gone a day without email and sometimes I would like to:). Another local non-profit has asked for a hosting recommendation and LunarPages is it.

Charleston, SC USA

LunarPages Hosting User Feedback 4

I have been with LunarPages for around 5 years and now manage 9 different sites through them. I have had the occasional problem with support but it has been more with the Billing Department and with the lower level of tech support services. Once you get above this level they have been absolutely great. My experience is that they live up to the 99.9% uptime guarantee - even when they have upgraded my server or moved my server to a different data center. Have had problems with using PHP with other hosts, but never with LunarPages and all of their free programs work well.

From: Gold Coast, Qld. Australia

LunarPages Hosting User Feedback 3

I've been with LunarPages for about 2 years. Some of the free software is great, like the Logo Creator. I've never been told that I use too much server resources even with heavy traffic and forums. I've only had to contact support about 4 times. Lately I've noticed my websites go down for a few minutes at a time. Once somebody called me to complain a site was down for ten minutes and I checked, sure enough, 3 out of 4 of my sites were down. 20 minutes later I still had no answer to my support ticket but I found the problem myself. The .htaccess file was overwritten (not by me) so it reverted to php4 instead of php5, which some of my sites need to run. I updated my support ticket complaining why somebody changed my .htaccess file and I finally got a reply that simply said "we don't alter customers files". Well somebody sure did and it wasn't me. Luckily they automatically backup the file each time it's changed so I was able to fix it immediately.

From: Rome, Italy