I've been with LunarPages for about 2 years. Some of the free software is great, like the Logo Creator. I've never been told that I use too much server resources even with heavy traffic and forums. I've only had to contact support about 4 times. Lately I've noticed my websites go down for a few minutes at a time. Once somebody called me to complain a site was down for ten minutes and I checked, sure enough, 3 out of 4 of my sites were down. 20 minutes later I still had no answer to my support ticket but I found the problem myself. The .htaccess file was overwritten (not by me) so it reverted to php4 instead of php5, which some of my sites need to run. I updated my support ticket complaining why somebody changed my .htaccess file and I finally got a reply that simply said "we don't alter customers files". Well somebody sure did and it wasn't me. Luckily they automatically backup the file each time it's changed so I was able to fix it immediately.
From: Rome, Italy
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